FAQs

Our website is intended for approved business customers. To place an order, you must create a business account and provide the information requested during registration.

All new accounts are reviewed by Sunway Nuts USA before access is approved. Approval typically takes no longer than 3 business days, depending on the information provided and whether additional verification is required.

Retailer accounts have access to retailer wholesale pricing and are not subject to a minimum order quantity. Distributor accounts receive deeper product discounts but must meet a minimum order quantity of one mixed pallet per order. Your account type is assigned based on the information provided during registration and our account review.

Yes. If your purchasing needs change, please contact our team. We may review your account and determine whether it qualifies for a different customer tier.

Once your account is approved and you log in, the website will automatically display the pricing applicable to your assigned customer tier.

No. Account approval and credit approval are separate. An approved account allows you to begin placing orders. Payment terms are granted separately at Sunway Nuts USA's discretion based on factors such as credit history, payment history, and internal credit review.

Sunway Nuts USA reserves the right to suspend or terminate accounts in accordance with our Website Terms of Use & Wholesale Terms and Conditions, including for nonpayment, fraud, misuse of the website, or violation of our policies.

Use the password reset option on the login page. If you are still unable to access your account, please contact our team for assistance.