Getting Started
Welcome to Sunway Nuts USA, Inc.! Our website is a B2B e-commerce platform designed to make wholesale ordering as straightforward as regular online shopping.
Once your business account has been approved, you can log in, browse products and wholesale pricing, add products to your cart, and complete your order online. Because we serve different types of wholesale customers, certain pricing, minimum order, payment, and fulfillment requirements may vary depending on your account and order.
This guide explains how the ordering process works.
1. Create a Business Account
To place an order, you must first create a business account and complete our registration form.
During registration, you may be asked to provide information about your business, including your:
- business name;
- contact information;
- billing and shipping information;
- business type;
- resale or tax-exemption information, where applicable; and
- other information necessary for us to verify your business.
All new accounts are subject to review and approval by Sunway Nuts USA. Once your account is approved, you can log in and begin placing orders immediately.
2. Retailer vs. Distributor Accounts
Based on the information provided during registration and our account review, your account will be assigned to one of two customer groups: Retailer or Distributor.
Retailer accounts are intended for customers who want the flexibility to purchase smaller quantities. Retailer benefits and requirements:
- Access to retailer wholesale pricing
- No minimum order quantity (MOQ)
- Ability to mix and match products as needed
Distributor accounts are intended for higher-volume wholesale customers. Distributor benefits and requirements:
- Access to distributor pricing with deeper discounts than retailer pricing
- Minimum order quantity of one mixed pallet per order
- Ability to mix eligible products to meet the one-pallet minimum
Your applicable pricing will automatically be displayed after you log in based on your assigned customer group.
3. Distributor Minimum Order Requirement
Distributor orders must meet a minimum order quantity of one pallet of mixed products. You may combine different eligible products in the same order to meet the pallet requirement. As products are added to your cart, our system will calculate whether your order meets the applicable distributor MOQ.
During checkout, you will be notified whether your order has met the minimum requirement. If the MOQ has not been met, you will need to add additional products before completing your order.
Retailer accounts are not subject to this MOQ requirement.
Checkout & Payment
4. Add Products to Your Cart
Once logged in, ordering works much like a standard e-commerce website:
Browse
Browse or search our product catalog.
Select
Select the products and quantities you would like to purchase.
Add to Cart
Add the products to your shopping cart.
Review Cart
Review your cart and make any necessary changes.
Checkout
Proceed to checkout.
Product pricing displayed while you are logged in will reflect the pricing tier assigned to your account. Product availability is subject to change, and adding a product to your cart does not reserve inventory.
5. Review Your Order & Shipping at Checkout
Before submitting your order, carefully review:
- products and quantities;
- shipping address;
- billing information;
- recommended fulfillment method;
- shipping charges;
- applicable taxes and fees;
- distributor MOQ status, where applicable; and
- total order amount.
Automatic Fulfillment Recommendation
Our website is integrated with our shipping carriers and logistics services. During checkout, our system will evaluate your order based on factors such as product quantities, shipment weight and dimensions, destination, and other applicable shipping requirements.
Based on this information, the system will recommend the most appropriate fulfillment method for your order, generally either:
For orders that can be efficiently shipped as individual packages
For larger orders that are more efficiently shipped on one or more pallets
The recommended fulfillment method and applicable shipping charge will be displayed during checkout before you submit your order.
Shipping Charges
The shipping charge displayed and accepted during checkout is the final shipping charge for the order as confirmed, unless you subsequently request a change to the order that affects shipping or fulfillment.
If you request a change after the order has been confirmed—including changes to products, quantities, shipping address, delivery requirements, or other information that affects fulfillment—we may recalculate the shipping charge based on the revised order.
Any revised shipping charge will be communicated to you for approval before the requested change is finalized. Depending on product availability or your order configuration, additional notices or options may appear during checkout. Please review and respond to these notices before submitting your order.
6. Payment Options
Your payment requirements depend on whether Sunway Nuts USA has approved your account for payment terms.
Unless your account has specifically been approved for payment terms, full payment is required at checkout.
The amount due may include:
- product charges;
- shipping or freight charges;
- applicable taxes; and
- other applicable fees.
Your order will not be processed for fulfillment until the required payment has been successfully completed.
Based on factors such as a customer's credit history, payment history, and our internal credit review, Sunway Nuts USA may grant eligible customers payment terms. Customers with approved payment terms may submit an order without paying the full order balance at checkout.
The amount due must instead be paid according to the payment terms assigned to the account, such as Net 15, Net 30, or another period communicated by Sunway Nuts USA. Unless otherwise agreed, the payment period begins on the date the applicable order is shipped.
Approval of a Sunway Nuts USA customer account does not automatically constitute approval for payment terms. Payment terms are granted separately at Sunway Nuts USA's discretion and may be modified, suspended, or revoked in accordance with our applicable terms and policies.
7. Backorders
If a product is currently unavailable but eligible for backorder, you may be given the option to place the product on backorder. All backorders require a 30% deposit, regardless of whether your account has approved payment terms.
Step 1 – Place Your Backorder
When you elect to backorder an eligible product, a deposit equal to 30% of the purchase price of the backordered product(s) is required. The deposit applies to all customers, including customers with approved payment terms.
Step 2 – We Confirm the Estimated Restock Date
After receiving your backorder, our team will check product availability and lead time and determine an estimated restock date. Once this information is available, we will communicate the estimated restock date to you by email, phone, or another available communication method.
Step 3 – Decide Whether to Proceed
After receiving the estimated restock date, you may decide whether the timing works for your business.
If the estimated restock date does not meet your needs, you may cancel the backorder at this stage, and your 30% deposit will be refunded in full.
If you accept the estimated restock date and confirm that you would like to proceed, your backorder will become a confirmed backorder. The 30% deposit will be applied toward the purchase price of the products.
Step 4 – Changes to the Estimated Restock Date
Estimated lead times and restock dates are provided for planning purposes only and are not guaranteed.
Actual availability may change due to manufacturing schedules, supplier availability, import or customs delays, transportation disruptions, regulatory requirements, licensing restrictions, or other circumstances beyond our reasonable control.
If the estimated restock date changes materially after you have confirmed the backorder, we will communicate the revised estimated restock date to you.
You will then have another opportunity to:
- accept the materially revised estimated restock date and continue with the backorder; or
- cancel the backorder and receive a full refund of your 30% deposit.
If you accept the revised estimated restock date, the backorder will continue under the revised estimate.
Step 5 – When the Products Become Available
Once the backordered products become available, we will notify you and proceed according to the payment arrangements applicable to your account:
Customers Without Payment Terms
For customers without approved payment terms, the remaining balance must be paid in full before the backordered products are fulfilled and shipped.
Customers With Payment Terms
For customers with approved payment terms, the remaining balance will be due according to the payment terms assigned to your account.
For example, a customer with Net 30 terms must still pay the required 30% deposit when placing a backorder. Once the backordered products become available and are shipped, the remaining 70% balance will be subject to the customer's applicable Net 30 payment terms.
Once you have:
- received the estimated restock date (or a materially revised estimated restock date); and
- confirmed that you wish to proceed with the backorder,
your 30% deposit will become non-refundable if you later cancel or refuse the backordered products after they become available for fulfillment.
If Sunway Nuts USA is ultimately unable to fulfill the backorder, discontinues the product, or cancels the backorder for reasons not attributable to you, the applicable deposit will be refunded or credited in full.
After Your Order
8. Order Confirmation
After successfully placing an order, you will receive an order confirmation electronically. Please review your confirmation carefully and contact us promptly if you notice an error.
An automated order confirmation acknowledges that we have received your order. All orders remain subject to acceptance, product availability, payment verification, account status, and our Website Terms of Use & Wholesale Terms and Conditions.
Once an order is confirmed, any customer-requested changes may affect product availability, fulfillment method, shipping charges, taxes, fees, and the total order amount. Requested changes are subject to approval by Sunway Nuts USA.
9. Order Processing & Shipping
Once your order has been accepted and any payment required at that stage has been received, we will prepare the order for shipment.
The fulfillment method shown at checkout will be based on our system's evaluation of the confirmed order and integrated carrier options. Depending on the size and characteristics of the order, fulfillment will generally be arranged through:
- small parcel shipping; or
- Less-Than-Truckload (LTL) freight.
The shipping charge confirmed at checkout is final for the confirmed order unless you subsequently request changes that affect the shipment. Tracking or shipment information will be provided when available.
For complete information regarding delivery, risk of loss, damaged shipments, claims, and returns, please review our Shipping & Return Policy.
10. Need Help With Your Order?
If you have questions about your account classification, pricing tier, MOQ, payment terms, shipping method, backorders, or an order you are trying to place, please contact us.
