About This Policy
1. Introduction
Sunway Nuts USA, Inc. ("Sunway Nuts USA," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the information entrusted to us by our customers, website visitors, and business partners.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit our website, create a wholesale account, place an order, communicate with us, or otherwise interact with our services.
This website is intended primarily for business customers seeking to purchase products for commercial purposes. By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Company Information
Sunway Nuts USA, Inc.
3. Scope of This Policy
This Privacy Policy applies to information collected through:
- our website;
- wholesale account registration;
- online ordering;
- customer service interactions;
- email communications;
- marketing communications;
- trade show and business inquiries;
- other interactions with Sunway Nuts USA.
This Privacy Policy does not apply to third-party websites, services, or applications that may be linked from our website.
Data & Privacy
4. Information We Collect
Business Information
Because our website is intended for wholesale customers, we primarily collect business-related information, including:
- Business name
- DBA (if applicable)
- Business address
- Shipping address
- Billing address
- Business phone number
- Business email address
- Business website
- Resale certificate information
- Tax exemption documentation
- Business license information (when applicable)
Contact Information
We may collect:
- Name
- Job title
- Email address
- Telephone number
Account Information
When you register an account, we may collect:
- Username
- Encrypted password
- Account preferences
- Account approval status
Order Information
We collect information relating to your purchases, including:
- Order history
- Products purchased
- Purchase dates
- Shipping preferences
- Delivery addresses
- Order notes
- Invoice history
- Payment status
Payment Information
Payments are securely processed by our third-party payment processor, Stripe. We do not store complete payment card numbers or payment credentials on our own servers.
Information Collected Automatically
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Operating system
- Device information
- Pages visited
- Time spent on pages
- Clickstream information
- Referring website
- Date and time of visits
- Session identifiers
- Cookie identifiers
5. Cookies and Similar Technologies
We use cookies and similar technologies to:
- maintain secure login sessions;
- remember shopping cart contents;
- remember user preferences;
- improve website functionality;
- measure website performance;
- detect fraud;
- improve website security;
- analyze visitor behavior;
- personalize user experience.
For more information regarding our use of cookies, please review our Cookie Policy.
6. Analytics & Tracking Technologies
To better understand how visitors interact with our website and to improve our services, we may use analytics and marketing technologies.
These services may collect information including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Session duration
- Referring websites
- Purchase activity
- Website interactions
Our website may use services such as:
- Google Analytics
- Google Tag Manager
- Meta Pixel
- Microsoft Clarity
- Stripe fraud detection tools
- other analytics, advertising, or security technologies that we may implement from time to time
These providers may use cookies, pixels, JavaScript, web beacons, or similar technologies to help us understand website performance, improve user experience, detect fraud, measure advertising effectiveness, and maintain website security.
7. How We Use Your Information
We may use your information to:
- verify business eligibility;
- approve wholesale accounts;
- process orders;
- process payments;
- arrange shipping;
- fulfill commercial obligations;
- provide customer service;
- respond to inquiries;
- manage customer accounts;
- detect fraud;
- protect our website;
- improve products and services;
- analyze website performance;
- comply with legal obligations;
- maintain accounting and tax records;
- enforce our agreements.
If you choose to receive marketing communications, we may also send:
- product announcements;
- promotions;
- newsletters;
- new product launches;
- event invitations;
- company updates.
You may unsubscribe from marketing emails at any time.
These providers may use cookies, pixels, JavaScript, web beacons, or similar technologies to help us understand website performance, improve user experience, detect fraud, measure advertising effectiveness, and maintain website security.
8. Business Communications
Because our website serves businesses, we may communicate with your organization's owners, employees, purchasing personnel, or authorized representatives regarding:
- orders;
- invoices;
- shipments;
- deliveries;
- payment reminders;
- account management;
- customer support;
- service announcements;
- operational updates.
These communications are generally considered transactional rather than marketing communications.
9. Product Recall & Safety Communications
As a food distributor, we may use your contact information to provide product recall notices, food safety alerts, regulatory notifications, or other urgent communications relating to products you have purchased.
These communications may be sent regardless of your marketing communication preferences where required for safety or legal compliance.
10. Legal Bases for Processing
Where applicable, we process information because it is necessary to:
- perform our contractual obligations;
- fulfill customer orders;
- comply with legal obligations;
- protect legitimate business interests;
- prevent fraud;
- maintain website security;
- respond to customer requests;
- obtain consent where required by law.
Sharing & Protection
12. Business Transfers
If Sunway Nuts USA undergoes a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, customer information may be transferred as part of that transaction, subject to applicable law.
For more information regarding our use of cookies, please review our Cookie Policy.
13. Legal Disclosures
We may disclose information when necessary to:
- comply with legal obligations;
- respond to lawful requests from governmental authorities;
- comply with court orders or subpoenas;
- investigate fraud;
- protect our rights;
- enforce our agreements;
- protect customers or the public.
14. Data Retention
We retain information only for as long as reasonably necessary to:
- fulfill orders;
- maintain customer accounts;
- comply with tax and accounting obligations;
- maintain food traceability records;
- comply with regulatory requirements;
- resolve disputes;
- enforce our agreements.
When information is no longer needed, it is securely deleted or anonymized where practicable.
15. Security Measures
We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
Our security measures may include:
- HTTPS encryption;
- secure cloud infrastructure;
- role-based access controls;
- password hashing;
- firewall protection;
- routine software updates;
- security monitoring;
- PCI-compliant payment processing through Stripe.
Despite these safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Privacy Rights
16. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:
- know what personal information we collect;
- request access to your personal information;
- request correction of inaccurate personal information;
- request deletion of certain personal information;
- understand how your information is used and disclosed;
- not be discriminated against for exercising your privacy rights.
Certain rights may be subject to legal exceptions. Requests may be submitted using the contact information below.
17. Your Privacy Choices
You may:
- update your account information;
- request correction of inaccurate information;
- request deletion of eligible personal information;
- unsubscribe from marketing emails;
- manage cookie preferences through your browser settings.
Please note that disabling certain cookies may affect website functionality.
18. Do Not Track Signals
Some internet browsers include a "Do Not Track" ("DNT") feature. Because there is currently no universally accepted standard for responding to DNT signals, our website does not currently respond to browser-based Do Not Track requests.
