Shipping Policy
1. Shipping Areas
We currently ship to commercial addresses located within the contiguous United States.
At this time, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, other U.S. territories, international destinations.
We reserve the right to expand, limit, or discontinue shipping to any location at any time.
2. Shipping Restrictions
Certain products may be unavailable for shipment due to:
- carrier limitations;
- regulatory requirements;
- licensing restrictions;
- product characteristics;
- destination restrictions; or
- operational considerations.
We reserve the right to substitute shipping methods when reasonably necessary to complete delivery.
3. Customer Eligibility
Shipping services are available only to approved wholesale customers with active business accounts.
Orders may be shipped to:
- commercial businesses;
- warehouses;
- distribution centers;
- retail stores; or
- other approved commercial delivery locations.
Residential deliveries may not be available for certain shipment types.
4. Shipping Methods
Orders may be shipped using one or more of the following methods depending on order size and destination.
Small orders may ship through carriers such as:
- UPS
- FedEx
- USPS
- other parcel carriers
Larger wholesale orders may ship through LTL freight carriers.
Customers receiving LTL shipments may require:
- loading dock access;
- liftgate service;
- pallet jack availability;
- scheduled delivery appointments.
Large-volume shipments may be delivered through dedicated truckload carriers.
Delivery requirements will be coordinated with the customer before shipment.
5. Order Processing
Orders are processed during normal business days excluding weekends and holidays.
Processing time depends on:
- inventory availability;
- payment verification;
- warehouse workload;
- order size;
- product availability;
- seasonal demand;
- carrier pickup schedules.
Orders containing multiple products may require additional processing time.
6. Partial Shipments & Backorders
If any product becomes unavailable after an order is placed, Sunway Nuts USA will notify the customer and obtain the customer's approval before proceeding with any change to the order.
Depending on product availability, customers may be offered one or more of the following options:
- shipment of available items separately, with unavailable items handled separately;
- placement of unavailable items on backorder;
- substitution with a comparable product;
- cancellation of unavailable items and issuance of an applicable refund or credit; or
- another mutually agreed resolution.
Customer approval may be obtained electronically during the checkout process, including through pop-up messages, notices, selections, or other confirmation mechanisms, or through direct communication with the customer by email or telephone. We will not proceed with a partial shipment, backorder, product substitution, or other material modification to an order without customer approval.
If a customer elects to place an unavailable product on backorder, a deposit equal to 30% of the purchase price of the backordered product(s) will be required to secure the order. Unless the customer is granted a payment term, the remaining balance will become due when the backordered product is available and ready for shipment.
The 30% deposit will be applied toward the purchase price of the backordered product. Once Sunway Nuts USA notifies the customer that the backordered product is back in stock and available to fulfill the order, the 30% deposit becomes non-refundable if the customer subsequently elects to cancel the backorder.
If Sunway Nuts USA is unable to fulfill the backorder, discontinues the product, or cancels the backorder for reasons not attributable to the customer, the deposit will be refunded or credited to the customer's account, as applicable.
Estimated availability dates for backordered products are provided for informational purposes only and are not guaranteed. Availability may be affected by manufacturing schedules, supplier availability, import delays, transportation disruptions, regulatory requirements, licensing restrictions, and other circumstances beyond our reasonable control.
7. Shipping Charges
Shipping charges are based on factors including:
- destination;
- shipment weight;
- shipment dimensions;
- freight classification;
- carrier rates;
- fuel surcharges;
- accessorial services.
Additionally, we may charge an order handling fee for special items, including but not limited to glass-bottled drinks or heat-sensitive food, as they require extra packaging material to minimize risk of damage during transit.
Shipping charges shown at checkout or quoted by our sales team are final.
Additional carrier charges incurred after shipment may be invoiced separately.
8. Freight Terms
Unless otherwise agreed in writing:
- customers are responsible for shipping charges;
- freight charges are determined at checkout or quoted separately for freight shipments;
- additional carrier fees, including re-delivery, storage, liftgate, inside delivery, detention, address correction, and limited access charges, remain the customer's responsibility.
Customers receiving LTL or FTL deliveries must ensure an authorized representative is available to receive the shipment during the scheduled delivery window. Failure to accept delivery may result in additional carrier charges.
Delivery & Claims
9. Delivery Estimates
Estimated shipping and delivery dates are provided for planning purposes only. They are not guaranteed. Once an order has been transferred to the carrier, delivery performance is primarily controlled by the carrier.
Sunway Nuts USA is not responsible for delays caused by:
- weather;
- traffic;
- carrier scheduling;
- labor disputes;
- customs inspections;
- transportation disruptions;
- force majeure events;
- other circumstances beyond our reasonable control.
10. Risk of Loss
Ownership of and risk of loss transfer to the customer once the shipment has been delivered to the carrier. Customers are responsible for filing carrier claims where appropriate.
11. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information. Additional charges resulting from incorrect addresses, rerouting, or delivery exceptions may be billed to the customer. Address changes cannot be guaranteed once an order has entered fulfillment.
12. Shipment Tracking
Tracking information will generally be provided when available from the carrier. Availability depends on the shipping method used.
13. Inspection Upon Delivery
Customers should inspect shipments immediately upon delivery. For freight shipments, customers should inspect both the pallet and exterior packaging before signing the carrier's delivery receipt.
Visible damage or shortages should be noted on the carrier's delivery receipt before acceptance. Signing without noting visible damage may affect claim eligibility.
14. Damaged, Missing & Incorrect Items
Customers must notify Sunway Nuts USA within three (3) business days after a shipment is marked as delivered if they receive:
- damaged products;
- missing items;
- incorrect items;
- shipment shortages.
Claims should include:
- order number;
- invoice number;
- product information;
- photographs of products and packaging;
- shipping labels when applicable.
Customers should retain all damaged products and packaging until the investigation has concluded.
Returns & Refunds
15. Return Eligibility
Because we distribute food products, all sales are generally final. Returns require prior written authorization from Sunway Nuts USA.
Approved return requests may include:
- products damaged during shipment;
- incorrect products shipped;
- shipping errors by Sunway Nuts USA;
- other circumstances approved at our sole discretion.
16. Food Safety
To protect product integrity and comply with food safety requirements, products that have left our control generally cannot be restocked or resold unless approved following inspection.
17. Non-Returnable Products
Unless otherwise required by law or expressly approved by Sunway Nuts USA, we do not accept returns of:
- opened food products;
- consumed products;
- products stored improperly;
- products beyond their best-by date;
- clearance items;
- custom-order products;
- relabeled or repackaged products;
- products damaged after delivery;
- products held for an unreasonable period before requesting return.
18. Return Authorization
Customers must obtain written return authorization before returning merchandise. Unauthorized returns may be refused or returned at the customer's expense. Approval of a return request does not guarantee a refund.
19. Restocking Fees
Approved non-defective returns may be subject to a restocking fee of up to 20% purchase value. Original shipping charges and return shipping costs are generally non-refundable unless the return results from our error.
20. Refused Shipments
If a shipment is refused for reasons other than our error, the customer may be responsible for:
- outbound freight;
- return freight;
- carrier charges;
- restocking fees;
- product loss resulting from the perishable nature of the goods.
21. Refunds & Credits
After reviewing the circumstances of each claim, Sunway Nuts USA may provide one or more of the following:
- replacement products;
- account credit;
- store credit;
- partial refund;
- full refund.
Approved refunds will generally be issued to the original payment method.
22. Food Storage & Shelf Life
Customers are responsible for properly storing products after delivery. Sunway Nuts USA is not responsible for product deterioration resulting from improper storage, handling, transportation, or inventory management after delivery.
Best-by dates indicate the manufacturer's recommended period for optimal quality and are not necessarily expiration dates unless required by applicable law. Customers are responsible for maintaining appropriate inventory rotation practices.
General Terms
23. Product Availability
Many of our products are imported and subject to supplier availability, manufacturing schedules, transportation delays, import regulations, and licensing restrictions. Product availability may change without notice.
24. Force Majeure
Sunway Nuts USA shall not be liable for shipment delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, labor shortages, transportation disruptions, governmental actions, supplier shortages, cyber incidents, public health emergencies, war, or other force majeure events.
25. Limitation of Shipping Liability
To the fullest extent permitted by law, Sunway Nuts USA's liability for shipping-related claims shall not exceed the purchase price of the affected products.
We shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from shipping delays, carrier performance, or delivery interruptions.
26. Changes to This Policy
We may revise this Shipping & Return Policy at any time. Changes become effective when the updated Policy is posted on our website. Continued use of our website or placement of orders after changes are posted constitutes acceptance of the revised Policy.
